Shipping Policy

Order Processing & Pre-Sale Information

Our B2B platform primarily operates on a pre-sale model, meaning most products are not immediately available for shipment. Estimated shipping times vary depending on product availability, production schedules, and supplier lead times.

Before placing an order, we highly recommend contacting our customer service team to confirm the estimated shipping date and any specific delivery requirements.

Shipping Methods & Delivery Time

• Orders will be shipped using reliable freight carriers or express logistics services, depending on the size and destination of the order.
• Once an order is ready for dispatch, customers will receive a tracking number and shipping confirmation via email.
• Delivery time varies based on destination, shipping method, and customs processing. Approximate timelines will be provided upon order confirmation.

Shipping Costs & Duties

• Shipping costs will be calculated based on order volume, weight, and delivery location.
• For international orders, buyers are responsible for customs duties, taxes, and import fees as per their country’s regulations.

Order Changes & Cancellations

• Since most of our products are on a pre-order basis, order modifications or cancellations must be requested before production begins. Please contact our support team as soon as possible if any changes are needed.
• Once an order has been shipped, cancellation is not possible.

Damages & Claims

• If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and a detailed report. We will work with the carrier to resolve the issue as soon as possible.
• We are not responsible for delays caused by customs clearance, carrier issues, or unforeseen circumstances beyond our control.

For any questions regarding shipping timelines, costs, or order status, please reach out to our customer service team before placing your order.